We make every effort to ship your order as quickly as possible. In the event of a delay, you will be notified by email. All orders are shipped via The United States Postal Service (USPS).
Orders placed before 1pm EST will be processed and shipped the same day. Orders placed after 1pm will be processed and shipped the next business day unless it's Friday in which case your order will be shipped the following Monday.
Shipping rates are calculated based on the weight/size of the order and its destination. To determine shipping rates, simply begin the checkout process. Please note that we include a small handling fee as well as insurance into the shipping price.
US | The United States Postal Service does not guarantee a delivery time and does not offer tracking information for First Class mail. Generally you can expect your order between 4 and 7 business days after the order has shipped. All orders shipped via USPS Priority mail will receive tracking information and can expect your order between 2 and 3 days.
INTERNATIONAL | The United States Postal Service does not guarantee a delivery time and does not offer tracking information for First Class mail international. Generally you can expect your order between 7 and 21 business days after the order has shipped. International orders may be subject to customs fees by your native country. These fees are outside of the control of theory11, and therefore we cannot compensate for them nor mark the package incorrectly to avoid such fees. If you think this might affect your order, you may wish to check with your local postal service prior to purchase.
During promotional events, holiday seasons, and product releases the time it takes us to process and ship your order may increase by up to seven business days. During this time, we will do our best to fulfill orders as fast as humanly possible. During this time please bear in mind, if you pay extra to have your order sent Express Mail, this does not guarantee or imply a quicker processing time. The Express Mailing fee means that your order will arrive quicker to you once it has been handed off to the USPS.
In the event your order has not shipped (for any reason including back ordered products), we reserve the right to refuse the request to combine any future orders with the past order that has not shipped.
If your parcel is returned to us with the reason of unclaimed or insufficient address, you will be required to pay again for the postage costs to have the parcel re-mailed.
If your parcel is delivered to an incorrect address (incorrectly put into system by you during the order process), we are not responsible to replace those items without receiving the funds necessary to replace the products/shipping.
Please double check your shipping address prior to completing your orders to prevent from subsequent charges for returned or lost mail.
We here at Paper Crane Productions were inspired by the Japanese art of origami. From one piece of paper, with strategic folds, an intricate paper crane emerges. Magic has a similar quality. With common objects and learned skill one can make the impossible happen. We love magic and deeply respect the art and the work of the creators.
We consider it a privilege to be a part of producing magic products for you. We are always looking to hear from people. Feel free to email firstname.lastname@example.org for any reason. Or join our mailing list below to be the first to hear about new products and receive special promotions.